Política de reembolso
All Sales Are Final
Every Artiszën product is custom-made to order. For that reason, all sales are final. We do not accept returns or offer refunds, including for change of mind, incorrect sizes or colors selected by the customer, or errors in customer-supplied artwork. Full payment is required upfront before production begins.
If We Make a Mistake, We Make It Right
If your order arrives with a production defect or an error on our part, we will reprint the transfer or remake the item at no cost to you. This includes:
- Print defects such as streaks, missing color or poor adhesion
- An item that doesn't match your approved artwork or mockup
- The wrong product, size or color compared to your order
How to Report an Issue
Email orders@artiszen.com within 2 days of delivery with:
- Your order number
- Clear photos of the issue
We'll review your request and reply with next steps. Requests without an order number, or received more than 2 days after delivery, can't be processed.
What's Not Covered
- Low-resolution or low-quality artwork the customer chose to print after our review
- Issues caused by incorrect pressing or care. Please follow our pressing and washing instructions.
- Minor color variations between screens and printed products
- Packages lost or delayed by the carrier after shipment
Local Pickup
Orders picked up in Apollo Beach, FL should be inspected at pickup. Please report any issue within the same 2-day window.